What can I do if pages are not loading correctly?

If you find that pages are not loading quickly or correctly, you may first need to clear temporary files from your browser's cache. Here are some instructions on how to do this for most of the popular internet browsers:

Google Chrome

  1. Within a Chrome window, press CTRL-H (for PC) or Command-Y (for Mac) to bring up a History tab.
  2. Within History, select “Clear Browsing Data”
  3. For the timeframe, choose “the beginning of time” from the drop-down menu.
  4. Check only “Cached images and files.” All other checks can be removed.
  5. Click the “Clear browsing data” button.
  6. Close all Chrome windows and reopen Google Chrome.

Safari (Mac OS)

  1. Open the Safari menu and select ‘Preferences.’
  2. Open the ‘Privacy’ section.
  3. Click “Remove All Website Data.”
  4. Click “Remove Now.”
  5. Open the Safari menu, then quit and reopen Safari.

Internet Explorer

  1. Click on the gear icon at the top-right, then select “Internet Options.”
  2. Under the General tab, in the “Browsing History” header, click the ‘Delete’ button.
  3. Check only “Temporary Internet files and website files.” All other checks can be removed.
  4. Click the ‘Delete’ button.
  5. Click ‘OK’ in Internet Options.
  6. Close all Internet Explorer windows and reopen Internet Explorer

Microsoft Edge

  1. Click the icon with three horizontal dots at the top-right of the window.
  2. Under “Clear Browsing Data,” click “Choose what to clear.”
  3. Check only “Cached data and files.” All other checks can be removed.
  4. Click ‘Clear.’
  5. Close all Microsoft Edge windows and reopen Microsoft Edge.

Mozilla Firefox

  1. Click the icon with three horizontal lines at the top-right of the window.
  2. Click ‘History.’
  3. Click ‘Clear Recent History.’
  4. For the Time Range, select ‘Everything.’
  5. Check only ‘Cache.’ All other checks can be removed.

 

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